Redesigning how Australians find work.
The government's Jobactive platform was outdated, confusing, and frustrating for the millions of Australians who relied on it to find work. As part of a three-designer team, we reimagined the entire job search experience - from onboarding and search to applications and interview prep - laying the groundwork for what launched in 2022 as Workforce Australia.
Company
Australian Department of Employment
Year
2020
Expertise
Design system
UX/UI design
Product design
Web design
Product Design
A platform that actually helps people get jobs.
The old system buried useful features behind confusing navigation and vague instructions. We stripped it back and rebuilt the core experience around what job seekers actually need: a clear starting point, personalised job matches, and step-by-step guidance through the process. The homepage leads with search - no clutter, just a direct path to finding work. The dashboard gives each user a personalised view of their progress, upcoming appointments, and recommended jobs. We also designed an AI-powered mock interview tool that lets people practise with video and audio before a real interview - a feature that didn't exist on the old platform at all.
Design System
Built for a platform that needs to scale nationally.
A government platform used by millions of people across every state needs to be rock-solid consistent. We created a design system with reusable components, clear patterns, and accessibility baked in from the start - so the development team could build new features without the interface drifting. Plain language guidelines were part of the system too, making sure every label, instruction, and error message was written in words real people actually understand.
The solution
A user-centred redesign, built on modern standards.
Our team proposed a user-centred redesign adhering to modern web standards and best practices.
Key solutions included:
Simplified onboarding: Step-by-step guides with clear, plain-language instructions.
Modern design: A clean, minimalist interface to improve readability and reduce visual clutter.
Enhanced functionality: Personalised job recommendations, refined search tools, and a streamlined application process.
Integrated support: Built-in resources for skills development and an AI-powered mock interview feature to better prepare users for the workforce.
These enhancements were designed to make the platform intuitive, engaging, and supportive for job seekers at all stages of their career journey.
Impact
Project secured government funding to move forward
Became Workforce Australia on 4 July 2022
Of Australians now use the platform to find work
AI mock interview feature for a government job platform
The outcome
Funded, launched, and now used by millions.
The project secured funding and culminated in the launch of Workforce Australia on 4 July 2022.
This modern, user-centred platform replaced Jobactive and introduced:
Streamlined navigation for improved usability.
Personalised job recommendations tailored to individual needs.
An AI-powered mock interview feature to enhance job readiness.
The result was a significant boost in user satisfaction, with a more efficient and empowering job search experience for Australians.